Booking and Cancellation Policy

Thank you so much for choosing me as your hairdresser and head spa practitioner! I truly value your support as a small business, and these guidelines help me provide the best experience possible for each client. Since last-minute changes and no-shows can have a big impact on my ability to serve you and others, please take a moment to review this booking and cancellation policy.

1. Securing Your Appointment

To secure your appointment, I ask for a pre-payment. This small fee ensures your spot is reserved just for you, and it helps cover my overheads so I can continue to provide a high level of service. Please note that this pre-payment is non-refundable.

2. Appointment Start Time and Punctuality

  • Start Time: Your appointment begins promptly at the scheduled time. Please try to arrive a few minutes early to allow time for a quick check-in and, if needed, a bathroom break before we begin.

  • Late Arrivals: If you arrive late, your appointment will still need to finish at the originally scheduled time to accommodate the next client. This means your treatment may be slightly shortened, but I’ll still do my best to provide a quality experience.

3. Flexible Cancellation Policy

  • 48-Hour Notice Requirement: If you need to cancel, please let me know at least 48 hours before your appointment. This notice helps me offer the spot to another client and prevents schedule gaps.

  • Accepted Cancellation Methods: Cancellations are accepted via phone call, text, or email—whichever works best for you. (Social media cancellations aren’t accepted to ensure messages don’t get missed.)

  • Business Hours for Notices: Cancellations and rescheduling requests must be made during business hours: Monday to Saturday, 9:00 AM to 6:00 PM. If you reach out after hours, I’ll consider it received the next business day.

4. Rescheduling Options

  • 48+ Hours’ Notice: If you need to reschedule and give at least 48 hours’ notice, you can do so via the link in your booking reminder email.

  • Less Than 48 Hours’ Notice: If rescheduling within 48 hours, I’m happy to transfer your pre-payment for a £5 admin fee. This helps cover the time reserved for you.

5. No-Shows

If you miss an appointment without prior notice, your pre-payment will be forfeited, and a new pre-payment will be required for any future bookings. This policy helps me keep things fair and available for all clients.

Thank you for understanding and for supporting my business! These policies allow me to keep my services consistent and available to everyone. Looking forward to seeing you at your next appointment!