Q: Why do I need to pay a pre-payment to book my appointment?
A: The pre-payment secures your appointment time and allows me to set aside time just for you. As a small business, this policy helps cover my costs and prevents last-minute gaps in the schedule. Please note that this pre-payment is non-refundable.

Q: How can I cancel or reschedule my appointment?
A: You can cancel or reschedule your appointment by phone call, text, or email—whatever is easiest for you! I don’t accept cancellations via social media to ensure nothing gets missed. If you’re rescheduling, please remember to give at least 48 hours' notice to avoid any fees.

Q: What happens if I need to cancel or reschedule within 48 hours of my appointment?
A: If it’s less than 48 hours before your appointment, your pre-payment will be forfeited. However, you can transfer it to another person for a £5 admin.

Q: Why do I need to provide 48 hours' notice for cancellations?
A: As a small business, last-minute cancellations can create gaps in my schedule and impact my ability to accommodate other clients. The 48-hour notice period allows me time to offer the spot to someone else who may be waiting.

Q: Can I get my pre-payment back if I cancel?
A: The pre-payment is non-refundable. However, if you can transfer it to another person for a £5 admin fee.

Q: What should I do if I’m running late for my appointment?
A: Please let me know if you’re running late! I’ll always do my best to accommodate, but keep in mind that the time may be deducted from your appointment to stay on schedule. For the best experience, try to arrive a few minutes early.

Q: Is it okay to arrive a bit early?
A: Absolutely! Arriving a few minutes early allows time for a quick bathroom break or check-in, so we can start your treatment right on time.

Q: What happens if I don’t show up to my appointment without notice?
A: If you miss your appointment without notifying me, your pre-payment will be forfeited, and a new pre-payment will be required for future bookings. This policy ensures that I can keep availability fair for all clients.

Q: What if I feel unwell before my appointment?
A: If you’re feeling unwell or showing any signs of illness, I kindly ask you to reschedule your appointment. This ensures a safe environment for both of us and other clients. Your pre-payment will be transferred to your new booking if proper notice is given.

Q: Do I need to complete a questionnaire before my appointment?
A: Yes! To ensure your safety and comfort, I ask all clients to complete a pre-appointment questionnaire. This helps me understand any allergies, sensitivities, or medical conditions that may affect your treatment. If you have any questions or need help filling it out, I’m happy to assist.

Q: What services do you offer?
A: I offer a range of hairdressing and head spa treatments, including haircuts, conditioning treatments, and specialised head spa services for relaxation and scalp health. If you’re not sure what service is best for you, I’d be happy to discuss options during your consultation!

Q: What is a head spa treatment?
A: A head spa treatment is a luxurious experience designed to promote scalp health, relaxation, and hair rejuvenation. It combines scalp massage, cleansing, and nourishing treatments tailored to your specific needs. Many clients find it deeply relaxing and beneficial for hair health.

Q: How do I know which head spa treatment is right for me?
A: During your initial consultation, we’ll discuss your scalp and hair needs, lifestyle, and any specific concerns (like dryness, oiliness, or tension). Based on this, I can recommend a treatment that will be most effective and enjoyable for you.

Q: How often should I get a head spa treatment?
A: This depends on your needs! For general relaxation and maintenance, many clients enjoy a head spa treatment every 4–6 weeks. If you’re addressing specific scalp or hair concerns, we can develop a more tailored schedule during your consultation.

Q: How should I prepare for my appointment?
A: There’s no special prep needed! Arriving a few minutes early for a quick check-in is helpful so we can start your experience without feeling rushed.

Q: Can I book a haircut and head spa treatment together?
A: Absolutely! Many clients enjoy combining a head spa treatment with a haircut for a complete refresh. Just let me know when booking so I can reserve the appropriate time for both services.

Q: How long does a typical appointment take?
A: Appointment times vary depending on the service. Haircuts generally take around 30–60 minutes, and head spa appointment typically last about 90 minutes. If you’re booking multiple services, I’ll let you know the estimated time when we schedule.

Q: Can I bring someone with me to my appointment?
A: To create a calm and relaxing environment, I ask clients to attend their appointments alone. This also ensures I can focus fully on you and your treatment. Thank you for understanding!

Q: What products do you use? Are they safe for sensitive skin?
A: I use Oway which are biodynamic. I carefully select high-quality, professional products that are safe and effective. If you have sensitive skin or specific allergies, please let me know—I can recommend products that cater to sensitive skin and avoid any ingredients that may cause irritation.

Q: Do you take photos of your work?
A: I love showcasing my work! I may take photos during or after your appointment to share on social media or my website. If you’d prefer not to have your photo taken or shared, just let me know—it’s no problem at all.

Q: What if I’m not happy with my hair after the appointment?
A: My goal is for you to leave feeling great about your hair! If something doesn’t feel right, please let me know within a few days of your appointment, and I’ll work with you to make adjustments. Your satisfaction is very important to me!