Head Spa Services Policy: Female Clients Only

Thank you for your interest in my head spa services. As a female practitioner working in a private and secluded space, my priority is to provide a safe, comfortable, and relaxing environment for all my clients. Due to the nature of my work and the location of my premises, I have implemented the following policy:

Female Clients Only Policy

I provide head spa services exclusively to female clients. This policy is in place to ensure:

  • Safety: My premises are not located in a main public area, and there are times when the surrounding building and nearby areas are quiet. Restricting services to female clients helps maintain a safe and secure working environment for both myself and my clients.

  • Comfort and Privacy: Head spa treatments involve a relaxing and intimate environment. This policy ensures that all clients feel at ease during their treatments.

Booking Requirements

When booking, clients may be asked to provide additional details to confirm their appointment. This information helps ensure that all clients meet the requirements for my services and allows me to maintain a safe and respectful space for everyone.

Thank You for Your Understanding

I appreciate your support and understanding of this policy, which helps me create a secure and welcoming environment for my head spa services. If you have any questions or concerns, please don’t hesitate to reach out.

This policy is designed in alignment with the Equality Act 2010 under the exception for safety and privacy in providing personal services. It reflects my commitment to providing the best possible experience while ensuring my own safety and comfort. Thank you for your continued trust in my services!

Health and Safety Policy

I am committed to providing a safe and hygienic environment for all clients. To ensure your wellbeing during treatments:

  • All tools, equipment, and surfaces are thoroughly sanitised between appointments.

  • Please inform me of any allergies, medical conditions, or injuries that may affect your treatment.

  • If you are feeling unwell or showing signs of illness, I kindly ask that you reschedule your appointment for a later date.

Allergy and Sensitivity Disclaimer

Your safety and comfort are my top priorities. To ensure the best experience during your treatment, I ask that all clients complete a pre-appointment questionnaire, which includes questions about allergies, sensitivities, and medical conditions.

Key Points:

  • The questionnaire must be completed and returned before your appointment. This allows me to tailor your treatment and ensure all products used are safe for you.

  • Please notify me of any allergies, sensitivities, or medical conditions before your appointment.

Important Note:
I cannot accept liability for allergic reactions or adverse effects if:

  • The questionnaire is not completed or returned in advance.

  • A patch test has not been performed when required.

Personal Belongings Policy

While you are welcome to bring personal items with you, please note:

  • I cannot be held responsible for the loss or damage of personal belongings while you are on the premises.

  • Please keep all valuables with you at all times.

Gift Card and Voucher Policy

If you wish to treat a loved one, my gift cards and vouchers are a great option! Please note:

  • Gift cards are valid for 12 months from the date of purchase.

  • Gift cards cannot be exchanged for cash and are non-refundable.

  • Please enter your voucher code when booking to redeem their value.

Late Arrival Policy

Your punctuality ensures you get the full benefit of your treatment and helps me stay on time for all clients:

  • I recommend arriving a few minutes early to allow time for check-in or a quick comfort break before your appointment.

  • If you arrive late, your treatment time may be reduced to ensure I can see the next client on time.

  • If you are more than 15 mins late, your appointment may need to be rescheduled, and your pre-payment may be forfeited.

Refunds and Service Adjustment Policy

Your satisfaction is very important to me, and I will always strive to meet your expectations. Please note:

  • Refunds are not offered for completed services.

  • If you are not fully satisfied with your treatment, please contact me within 2 days of your appointment, and I will be happy to discuss making adjustments.

Privacy Policy

Your personal information is handled with care and in compliance with UK data protection regulations (e.g., GDPR):

  • I collect personal data only for booking and communication purposes.

  • Your information will not be shared with third parties without your consent and is stored securely.

Social Media and Photography Policy

I love sharing my work and showcasing your amazing results. However, your privacy is respected:

  • Photos may be taken of your hair or treatment results during your appointment for use on my social media or website.

  • Any identifying images will only be shared with your consent.

  • If you prefer not to have photos taken or shared, please let me know before your appointment.

Zero Tolerance Policy

To ensure a respectful and welcoming environment:

  • I have a zero-tolerance policy for abusive, disrespectful, or inappropriate behaviour.

  • I reserve the right to refuse service if this policy is violated.

Payment Policy

Payment details are as follows:

  • Final payment is due at the end of your appointment.

  • I accept cash, card and bank transfer.

  • Your pre-payment will be deducted from the total cost of your treatment.

Emergency Closure or Cancellation Policy

In the event of unforeseen circumstances:

  • If I need to cancel or reschedule your appointment due to illness, severe weather, or other emergencies, I will notify you as soon as possible.

  • Your appointment will be rescheduled at no extra cost.